Terms and conditions

 

 

Terms and conditions

  • Trapdoor Films expects 50% of final payment on signing of the contract and the final 50% on completion of production.
  • Final payment is due no later than 14 days after the date of the final invoice.
  • Product will be delivered once final payment has been received and cleared.
  • Payment by bank transfer or cheque.
  • All cheques must be made payable to Trapdoor Films.
  • Client is responsible for all expenses incurred by Trapdoor Films during all stages of a production which are not included in the package. Including but not exclusively: transport, food, and accommodation.
  • On delivery of the final product copyright will be transferred to the client, yet Trapdoor Films will retain the right to use all approved footage for their own promotional purposes. This may exclude any third party material (e.g. Music).
  • Trapdoor Films reserves the right to show the video or part of it to any prospective client who may wish to see a sample of our work, or to enter the video into competitions or use extracts in our show reel or to upload the footage to our company portfolio linked to our website. We will not however release any part of your film  for broadcast without the Customer's prior written consent.
  • Unless otherwise agreed in the Order, the Company retains the copyright in all their Original Raw Material. Original Raw Material includes video recordings, graphics, soundtracks, printed material and any other design or artwork commissioned by the Customer in relation to the Order. Raw material is not transferred with the final product.
  • The customer’s requirements must be clearly provided to Trapdoor Films in writing before commencement of work. Any subsequent changes must also be provided in writing and then approved by Trapdoor Films and may incur further cost.
  • A customer may terminate the contract at any time by written notice of termination.
  • When a customer terminates the contract, they will remain liable to pay in full for all work previously undertaken and in progress by Trapdoor Films unless any other written agreement is reached in advance.
  • Trapdoor Films reserves the right to refuse to use, publish or broadcast any information it considers obscene or morally unsuitable or which would breach copyrights, or which is libellous, defamatory or illegal.
  • Trapdoor Films cannot be held liable to any party for any errors on any medium after the customer has agreed in writing that the content is correct and accurate and should be posted, published or broadcast.
  • E-mail correspondence shall be sufficient to prove changes to agreements for the form and content as long as it is acknowledged with a response.
  • Trapdoor Films will not commence work on any project until a signed purchase order or equivalent signed document has been provided by the client.
  • Any confidential or proprietary information which is acquired by Trapdoor Films from a client company, person or entity will not be used or disclosed to any person or entity, except when required to do so by law. If required, Trapdoor Films will sign and adhere to the conditions of any Confidentiality Agreement used by the client.
  • Any contract requiring Trapdoor Films to work to specific deadlines provided within the written agreement will be deemed to include a proviso that the clients will make themselves reasonably available to communicate with Trapdoor Films If Trapdoor Films deem them not to of been so then Trapdoor Films cannot be held responsible for failing to meet a deadline.
  • Any claims must be made in writing to Trapdoor Films within 7 days of receipt of product. If no claim is made within this period the client is deemed to have accepted the goods at the agreed price.
  • Trapdoor Films shall be under no liability if unable to carry out any provision of the contract for any reason beyond its control including (without limiting the foregoing) Act of God, legislation, war, fire, flood, drought, failure of power supply, lock-out, strike or other action taken by suppliers or owing to any inability to procure materials required for the performance of the contract. During the continuance of such a contingency the client may, by written notice to Trapdoor Films, elect to terminate the contract and pay for work done and materials used but subject thereto shall otherwise accept delivery when available.
  • Trapdoor Films are not responsible for temporary camera or equipment failure for reasons beyond our control, for media card failures, or for any detrimental impact on the footage caused by problems with sound or lighting equipment, or the operation thereof, where such equipment is not under our control. In the event of any equipment failure that effects the clients product, Trapdoor Films will reschedule a shoot to correct the footage.
  • We reserve the right not work in any situation (e.g. inclement weather conditions) which may compromise the safety of either our equipment or our videographer(s). We reserve the right to substitute for cameras of a lower specification in extreme circumstances.